Information Technology





At Citruss there's a place for people who want to be the best at what they do, people who enjoy doing the best, getting the best and being the best.





Job Title:

IT Assistant

Reports To (Job Title):

Chief Technology Officer

Direct Reports (Job Titles):



Citruss Head Office, Dubai



Job Summary:


Responsible for supporting the existing infrastructure as well as develop new tools to fulfil users’ requirements. Be able to work in a varied, fast paced environment. Flexibility and tolerance is a necessity, Programming and database administration are all elements of this position. Proficient in various usual office software and operating systems, Windows, Mac and Unix.


Duties & Responsibilities/Deliverables:



  • Installation and maintenance of used software, systems, and network.
  • Improving user’s usage of the resource by sharing good practices.
  • Maintaining and upgrading the components of the network, desktop and server, networks components.
  • Diagnosing the user’s issues, fixing them and making proposal to prevent same behavior and improve availability of the resources.
  • Create code and tools to fulfill user’s requirements (scripting).
  • Being part of the IT team in usual office works:

  Supporting the users for theirs IT needs

  Maintaining and developing the IT infrastructure on the sites.

  • Integrate system with 3rd party systems and software.
  • Do retrospective exercises to improve team work and internal practices.
  • Do presentations to improve company and suppliers practices and awareness.
  • Provide Team Leader with as accurate and precise estimates as possible for assigned task duration, along with confidence levels and foreseeable dependencies.
  • Preparing features performing architecture and tasks breakdowns, in collaboration with Team Leader.
  • Attend daily meeting.
  • Provide technical guidance to other team members.
  • Ensuring the respect of company policies in IT resources usage




Bachelor Degree or above with major in Computer Science


Skills & Experience Required:



  •  2+ years’ experience in same position
    • Windows and Mac installation and administration
    • Microsoft Office Word, Excel, Outlook
    • Windows Active Directory
    • Microsoft SQL Server 2008
    • Experience in Web software and browser appreciated (servers, clients, tools)
    • Virtualized environment (VMware), administration of the server and the Vms


Skills Set:

  • Familiar with TCP/IP network, installation, administration and troubleshooting, cable and wireless environment TCP/IP, UDP, Wire shark and network tools and utilities
  • Familiar with application and networks security issues
  • Windows: 7, 8, Windows Server, Active Directory, Mac: OSX, Linux: Ubuntu, MS Office software
  • Network printing, Understands basic relational database concepts.
  • Knowledge in Php 5, JavaScript, HTML, XML, CSS, SQL, JQuery, HTTP, IP phones



Behaviours or personal competencies required for job:


  • Excellent written and oral skills with demonstrated interpersonal and organization abilities.
  • Communication skills, receiving and sending clear messages.
  • Smart professional appearance.
  • Flexible and adaptable with a “can do” attitude.
  • Ability to work under pressure to meet objectives and deadlines.
  • Willingness to take/share responsibility or ownership of tasks and issues not strictly within normal job scope or field of work.
  • Willingness to share knowledge in order to assist and mentor colleagues to develop and enhance their skills.
  • Own a vehicle for mobilization.


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